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Privacy Policy

1. Introduction

EPIC DESIGN & PRINT respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or engage with us in any way.

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2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number.

  • Usage Information: Browser type, pages visited, and the dates/times of visits.

  • Transaction Data: Payment details (processed securely by third-party providers), purchase history, and related records.

  • Communication Data: Messages, enquiries, or feedback sent via our contact forms, email, or social media platforms.

 

3. How We Use Your Information

Your information is used for purposes such as:

  • Providing and improving our services.

  • Processing transactions and delivering orders.

  • Communicating with you about updates, promotions, or customer support.

  • Ensuring security, fraud prevention, and compliance with legal obligations.

  • Analyzing trends to improve user experience and offerings.

 

4. Sharing of Information

We do not sell your personal data. However, we may share information with:

  • Service Providers: Trusted third parties that perform services (payment processors, IT support, delivery services).

  • Legal Requirements: Authorities, regulators, or law enforcement when legally required.

  • Business Transfers: In case of a merger, acquisition, or asset sale.

 

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

 

6. Your Privacy Rights

Depending on your location (e.g., GDPR in the EU, POPIA in South Africa), you may have the right to:

  • Access, correct, or update your personal data.

  • Request deletion of your personal data.

  • Withdraw consent for processing (where applicable).

  • Lodge a complaint with the relevant data protection authority.

 

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember user preferences.

  • Improve site performance.

  • Analyze site traffic.

  • You can manage cookies through your browser settings.

 

8. Data Security

We take reasonable measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no system can be guaranteed 100% secure.

 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date.

 

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

EPIC DESIGN & PRINT 
Email: lizelle@epicdesign.co.za
Phone: 083 282 7689

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